Refund policy

We want you and your pet to love every order. If something isn't right, here's how returns work.

 

Returns

You have 30 days from delivery to request a return. To start a return, contact us at edlongbusiness0723@gmail.com. Items must be unused, in original packaging, and in the same condition you received them. Please include your order number.

 

Return address: 3370 W Country Club Rd, Crawfordsville, IN 47933

 

If your return is accepted, we'll send instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

 

Damages and issues

Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

 

Exceptions

Personalized or custom items (such as Personalized Pet ID Tags) cannot be returned unless defective or damaged.

 

Refunds

Once we receive and inspect your return, we'll let you know if it's approved. Approved refunds are issued to your original payment method within 10 business days. Please note it can take additional time for your bank or card issuer to post the refund.

 

Questions? Contact us anytime at edlongbusiness0723@gmail.com.